Frequently Asked Questions
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through encrypted payment providers.
Can I change or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible if you need to make changes. If your order hasn't been dispatched yet, we'll do our best to accommodate your request. Once an item has shipped, it cannot be cancelled — but you can return it under our 30-day returns policy.
Will I receive an order confirmation?
Yes. You'll receive an email confirmation immediately after placing your order, and a second email with tracking information once your order has been dispatched.
Shipping & Delivery
How long does delivery take?
UK: 3–7 working days
Europe: 5–12 working days
USA & Canada: 7–14 working days
Australia & New Zealand: 10–18 working days
Other destinations: up to 21 working days
For full details, see our Shipping Policy.
Do you offer free shipping?
Yes — we offer free standard shipping on all UK orders over £50. International shipping rates are calculated at checkout.
Do you ship internationally?
Absolutely. We ship worldwide. International delivery times and costs vary by destination and are shown at checkout before you pay.
Will I have to pay customs or import duties?
International orders may be subject to local customs duties or taxes imposed by your country. These charges are the responsibility of the recipient and are not included in our prices.
Returns & Refunds
What is your returns policy?
We offer a 30-day returns policy. If you're not satisfied, contact us within 30 days of delivery and we'll arrange a return. Items must be unused and in their original packaging. See our full Returns & Refund Policy for details.
How long do refunds take?
Once we receive and inspect your returned item, refunds are processed within 5–10 working days to your original payment method.
What if my item arrives damaged?
Please contact us within 7 days of delivery with photographs of the damage. We'll arrange a replacement or full refund at no extra cost.
Products
Are your products good quality?
We select every product in our range with care, choosing items for their design, build quality, and value. We work with suppliers we trust to maintain our standards.
Can I see a product in person before buying?
We're an online-only store, but we provide detailed product descriptions, high-quality images, and measurements on every listing. If you have any questions about a specific product, please get in touch and we'll be happy to help.
Contact
How do I contact you?
Visit our Contact page to send us a message. We aim to respond to all enquiries within 24 hours on working days.