Terms of service
Terms of Service
Last updated: May 2026
Welcome to Aurem Home. By accessing or using our website and placing an order, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.
1. About Us
Aurem Home is a UK-based online retailer specialising in home lighting, garden furniture, and home décor. These terms govern your use of our website and any purchases made through it.
2. Products & Descriptions
We make every effort to ensure that product descriptions, images, and prices on our website are accurate. However, slight variations in colour may occur due to screen settings and photographic lighting. If you have any questions about a product, please contact us before placing your order.
3. Pricing & Payment
All prices are listed in GBP (£) unless otherwise stated. International customers may see prices converted to their local currency at checkout. Prices are subject to change without notice, but any changes will not affect orders that have already been confirmed.
We accept payment via major credit and debit cards, PayPal, and other methods available at checkout. Payment is processed securely through our payment providers. Your order is confirmed once payment has been successfully processed and you receive an order confirmation email.
4. Orders & Availability
Placing an order constitutes an offer to purchase. We reserve the right to decline or cancel any order for reasons including pricing errors, stock availability, or suspected fraud. If we cancel your order, you will receive a full refund.
5. Shipping & Delivery
For full details on delivery times, shipping costs, and international shipping, please see our Shipping Policy.
Risk of loss and title for items purchased pass to you upon delivery. Delivery times are estimates and are not guaranteed. We are not liable for delays caused by courier services, customs processing, or circumstances beyond our control.
6. Returns & Refunds
We offer a 30-day return policy. For full details on how to return an item and our refund process, please see our Returns & Refund Policy.
7. Your Consumer Rights
Nothing in these terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have the right to cancel most online purchases within 14 days of receiving the goods without giving a reason.
8. Intellectual Property
All content on this website — including text, images, logos, graphics, and design — is the property of Aurem Home or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from this website without our written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Aurem Home shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim shall not exceed the amount you paid for the product in question.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in that policy.
11. Governing Law
These terms are governed by and construed in accordance with the laws of Scotland Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Scotland.
12. Changes to These Terms
We may update these Terms of Service from time to time. Changes will be posted on this page with a revised date. Continued use of the website after changes are posted constitutes your acceptance of the updated terms.