Payment & Billing Policy

Payment & Billing Policy

Last updated: July 2026

Accepted Payment Methods

We accept the following payment methods at checkout:

• Visa, Mastercard and American Express (credit and debit cards)
• Apple Pay and Google Pay
• Shop Pay
• PayPal (where available at checkout)

All payments are processed securely by PCI-compliant payment providers. We never see or store your full card details on our servers.

Currency & VAT

All prices on this website are shown in British Pounds (GBP £). All prices include VAT — the price you see on the product page is the price you pay, with no additional taxes added at checkout for UK orders. International customers may see prices converted to their local currency at checkout; local import duties, where applicable, are the responsibility of the recipient (see our Shipping Policy).

When You Are Charged

Payment is taken in full at the time you place your order. Your order is confirmed once payment has been successfully processed and you receive an order confirmation email.

Billing Information

Please ensure your billing address matches the address registered with your card issuer — mismatched billing details are the most common reason for a declined payment. If your payment is declined, no funds are taken and you can try again or use a different payment method.

Refunds to Your Payment Method

Approved refunds are issued to your original payment method. See our Returns & Refund Policy for full details and timelines.

Questions

If you have any questions about payments or billing, please contact us via our Contact page or email support@auremhome.com.