Refund policy
Returns & Refund Policy
At Aurem Home, we want you to be completely satisfied with every purchase. If something isn't right, we're here to help.
30-Day Returns
You have 30 days from the date of delivery to request a return. To be eligible, items must be:
- Unused and in their original condition
- In the original packaging
- Accompanied by proof of purchase (order confirmation email is sufficient)
How to Request a Return
- Contact us via our Contact page or email us with your order number and reason for the return.
- We'll respond within 24 hours (working days) with return instructions and a return address.
- Pack the item securely and send it back using a tracked postal service.
Refunds
Once we receive and inspect your returned item, we'll notify you by email whether your refund has been approved. Approved refunds are processed to your original payment method within 5–10 working days. Please note that your bank or card issuer may take additional time to post the credit to your account.
Exchanges
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photographs of the issue. We'll arrange a replacement or full refund at no additional cost to you.
Non-Returnable Items
The following items cannot be returned:
- Items that have been used, assembled, or installed
- Items damaged through misuse or normal wear and tear
- Items without original packaging
- Gift cards
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or we made an error with your order. In those cases, we'll cover the return postage.
Late or Missing Refunds
If you haven't received your refund within the timeframe above, please check with your bank or card issuer first — refunds can sometimes take time to process. If you've done so and still haven't received your refund, please contact us and we'll look into it immediately.